Refund policy

We make every effort to ensure that your order arrives to you in perfect condition. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and do our best to resolve the issue as quickly as possible.

Please note that we do not offer refunds due to change of mind so please choose carefully. 

 

Money Back Guarantee*

We are confident you will love our products, but if you are not completely satisfied with the results, we do offer a 30 day Money Back Guarantee* which means we will provide you with a refund or product exchange (if preferred). 

To request a refund or exchange, please send an email to info@kupidskin.com.au with the below details:
Order number
Brief explanation of your concern
Images to support your concern
Choice of return option - refund or exchange

*Below conditions apply:
Your concerns and request for refund must be valid and approved by our team.
Products must be returned to PO Box 328, Peregian Beach QLD 4573.
Postage costs are at the expense of the customer (this applies to return products and any exchanged products issued).
Products must be lodged with the post office within 30 days of order date, and tracking number supplied via email.
Your refund or exchanged products will be issued ASAP upon receipt of the returned products.
Refunds will be processed using the original payment method and may take up to 10 business days for your bank to credit the funds to your account. 

 

Should you experience a problem with your order or have any concerns, please reach out to us via email to info@kupidskin.com.au.

 

With love, the team at Kupid Skin xx